{"id":8810,"date":"2023-03-13T23:52:25","date_gmt":"2023-03-13T22:52:25","guid":{"rendered":"https:\/\/test.sos-sw.si\/?page_id=8810"},"modified":"2025-05-10T17:34:25","modified_gmt":"2025-05-10T16:34:25","slug":"terme-olimia-in-terme-tuhelj","status":"publish","type":"page","link":"https:\/\/test.sos-sw.si\/en\/terme-olimia-in-terme-tuhelj\/","title":{"rendered":"Terme Olimia and Terme Tuhelj"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8810\" class=\"elementor elementor-8810 elementor-8544\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0f87de9 ot-traditional elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0f87de9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fc61c3d ot-flex-column-vertical\" data-id=\"fc61c3d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e0989b6 elementor-widget elementor-widget-spacer\" data-id=\"e0989b6\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.13.3 - 28-05-2023 *\/\n.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}.e-con{--container-widget-width:100%}.e-con-inner>.elementor-widget-spacer,.e-con>.elementor-widget-spacer{width:var(--container-widget-width,var(--spacer-size));--align-self:var(--container-widget-align-self,initial);--flex-shrink:0}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container,.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer,.e-con>.elementor-widget-spacer>.elementor-widget-container,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(--container-widget-height,var(--spacer-size))}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bd1728 elementor-widget elementor-widget-heading\" data-id=\"3bd1728\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.13.3 - 28-05-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h4 class=\"elementor-heading-title elementor-size-large\">Terme Olimia and Terme Tuhelj<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5aca5d7 elementor-widget elementor-widget-spacer\" data-id=\"5aca5d7\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c1c0fd elementor-widget elementor-widget-text-editor\" data-id=\"1c1c0fd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.13.3 - 28-05-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Olimia Spa is among the best spas in Europe, and Orhidelia Wellness is the top wellness center in Slovenia. In addition to spa centers, alternative and modern medical programs, and the thermal park, they also offer numerous accommodation options. These include hotels for different tastes and conditions, camping, and glamping. Olimia Spa is also the owner of Croatian Tuhelj Spa, offering a similar range of services. This gives visitors the option to choose the offer or program that suits them best.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-940161a elementor-widget elementor-widget-spacer\" data-id=\"940161a\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8da96e elementor-widget elementor-widget-heading\" data-id=\"f8da96e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-large\">Problem<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c567ae elementor-widget elementor-widget-spacer\" data-id=\"1c567ae\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f06ac62 elementor-widget elementor-widget-text-editor\" data-id=\"f06ac62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>In tourism, and especially in the wellness industry, customer care is perhaps even more critical than in other sectors because it typically involves relaxation, and customers naturally seek a good experience. In the wellness sector, this care might be even more essential, as wellness guests generally desire additional pampering. Therefore, ensuring a high-quality loyalty program is even more critical in this context, as well as preventing customers from &#8220;escaping&#8221; to the competition.<\/p><p>Olimia Spa was one of the first in Slovenia to introduce a loyalty program many years ago, and they have decided to update it. To maintain a competitive advantage, the company must know its customers, have genuine connections with them, and offer what they genuinely desire. To achieve this, powerful software tools are necessary, connected to all backend systems, and including analytics to help identify guests&#8217; desires and habits. And that&#8217;s where the main problem lies.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61834b1 elementor-widget elementor-widget-spacer\" data-id=\"61834b1\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a1b48b4 ot-layout_inline ot-align-left elementor-section-content-space-evenly elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a1b48b4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-763e44c ot-flex-column-vertical\" data-id=\"763e44c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9fce55b elementor-widget elementor-widget-image\" data-id=\"9fce55b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.13.3 - 28-05-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/test.sos-sw.si\/wp-content\/uploads\/elementor\/thumbs\/share-terme-olimia-jpg-rnhi2vwu9kfu2oyzac20zfnglrrzi32a3oohhdh7i0.webp\" title=\"Terme Olimpia in Terme Tuhelj\" alt=\"Terme Olimpia in Terme Tuhelj\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-8bddf2b ot-flex-column-vertical\" data-id=\"8bddf2b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-78fae13 elementor-widget elementor-widget-image\" data-id=\"78fae13\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/test.sos-sw.si\/wp-content\/uploads\/elementor\/thumbs\/tic-zanimivosti-galerija-termeolimia9-1091x727-1-jpg-rnhi2vwu9kfu2oyzac20zfnglrrzi32a3oohhdh7i0.webp\" title=\"Terme Olimpia in Terme Tuhelj\" alt=\"Terme Olimpia in Terme Tuhelj\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-61bbc33 ot-flex-column-vertical\" data-id=\"61bbc33\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1d190cd elementor-widget elementor-widget-image\" data-id=\"1d190cd\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/test.sos-sw.si\/wp-content\/uploads\/elementor\/thumbs\/aqualuna-2-terme-olimia-cover-jpg-rnhi2vwu9kfu2oyzac20zfnglrrzi32a3oohhdh7i0.webp\" title=\"Terme Olimpia in Terme Tuhelj\" alt=\"Terme Olimpia in Terme Tuhelj\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c4e69cf ot-traditional elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c4e69cf\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a92c171 ot-flex-column-vertical\" data-id=\"a92c171\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bc6cce3 elementor-widget elementor-widget-spacer\" data-id=\"bc6cce3\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c59d82a elementor-widget elementor-widget-heading\" data-id=\"c59d82a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-large\">Solution\n<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0056290 elementor-widget elementor-widget-spacer\" data-id=\"0056290\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d0ee8a elementor-widget elementor-widget-text-editor\" data-id=\"2d0ee8a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Together with partners, we undertook a complex task. We established a data server where data from various backend systems (point of sale, reservations, CRM, etc.) are collected. Various analytical processes and forward predictions are performed here, enabling a better understanding of customers and helping improve the offerings. The client does not see or need to manage this, as the processes are automated. Everything the client needs and wants is accessible through a customer management tool. It includes a CRM section, customer communication, segmented messages, an overview of all a customer&#8217;s stays, reservations, and purchases, loyalty modules with settings that show which tier the customer belongs to, what they are entitled to, what they have already used, etc. The system provides a complete audit trail for each customer.<\/p><p>In the past loyalty program, points were collected for specific services, and when enough points were accrued, the customer received a discount voucher. Now, every euro spent anywhere in Olimia Spa or Tuhelj Spa (which have been combined in this way, no longer separate clubs) counts. It also considers co-creation, such as recommending another guest, responding to surveys, participating in selfless programs, etc.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3db321 elementor-widget elementor-widget-spacer\" data-id=\"f3db321\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50c18fd elementor-widget elementor-widget-heading\" data-id=\"50c18fd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-large\">Result<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e254b3 elementor-widget elementor-widget-spacer\" data-id=\"3e254b3\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10fa523 elementor-widget elementor-widget-text-editor\" data-id=\"10fa523\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>In this way, Olimia Spa and Tuhelj Spa have begun to take advantage of the many benefits that this tool provides, which will help them better manage and understand their customers. This is the primary prerequisite for adapting to the needs of different customer segments or even individual customers.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae16e8d elementor-widget elementor-widget-spacer\" data-id=\"ae16e8d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terme Olimia and Terme Tuhelj Olimia Spa is among the best spas in Europe, and Orhidelia Wellness is the top wellness center in Slovenia. In addition to spa centers, alternative and modern medical programs, and the thermal park, they also offer numerous accommodation options. These include hotels for different tastes and conditions, camping, and glamping. [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/test.sos-sw.si\/en\/wp-json\/wp\/v2\/pages\/8810"}],"collection":[{"href":"https:\/\/test.sos-sw.si\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/test.sos-sw.si\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/test.sos-sw.si\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/test.sos-sw.si\/en\/wp-json\/wp\/v2\/comments?post=8810"}],"version-history":[{"count":13,"href":"https:\/\/test.sos-sw.si\/en\/wp-json\/wp\/v2\/pages\/8810\/revisions"}],"predecessor-version":[{"id":11175,"href":"https:\/\/test.sos-sw.si\/en\/wp-json\/wp\/v2\/pages\/8810\/revisions\/11175"}],"wp:attachment":[{"href":"https:\/\/test.sos-sw.si\/en\/wp-json\/wp\/v2\/media?parent=8810"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}